Enhancing dispatching and exchanging relationship in human resource—from the perspectives of user enterprise and dispatched agency

• Main Authors: Ching-Yi Chou, 周靜宜
• Other Authors: Jin Feng Uen
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/x89eca

碩士 === 國立中山大學 === 人力資源管理研究所 === 95 === In the face of internationalization and globalization, companies are adopting flexible and temporary hiring methods in dispatching to save their long-term costs and eventually increase their competitive strength. The method of dispatching has become a major trend in the field of human resource. This research exerts the methodology of case study and focuses on the companies which have adopted dispatching methods in their company or the agencies offering dispatching services. By in-depth interviews, we can understand the practices during dispatching process as well as supplier and customer relationship management. We will also identify the benefits for both parties when they fortify the exchange relationship. The following are our findings: 1.User enterprises can manage the relationship with suppliers and try to retain valuable ones, deepening the value and fortifying the effectiveness between both parties during dispatching process. 2.Dispatched agencies can consolidate the customer relationship by providing customized services and diversified products to user enterprises through customer relationship management. 3.In dispatching process, supplier and customer relationship management plays an important role in reinforcing the relationship between buyers and sellers and also strengthening the exchange relationship.