An Analysis on the Empirical Investigation and the Influences of Service Profit Chain
博士 === 國立東華大學 === 企業管理學系 === 95 === The aim of the current study is to develop a model that links factors influencing service profit chain based on the well-established model of service profit chain by Heskett, Jones, Loveman, Sasser, and Schlesinger (1994). The subjects of the study are 505 people...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/3mq7r7 |