An Evaluation Study of How Educational Background and Training affect the Performance of Commercial Banks in the Area of Taiwan

• Main Authors: Pao-shen Chou, 周柏昇
• Other Authors: 單驥
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/37499605108580829454

碩士 === 國立中央大學 === 產業經濟研究所碩士在職專班 === 95 === In this modern era, it is required that human resources to be integrated with other resources in the business to make contribution to the society. The administration of banking mainly depends on human resources. How should banks acquire efficient workforce to enhance their performance? Educational training could bring additional values to the workforce. This study investigates the relationships between human resources, educational training and the performance of banks. This study adopts statistical data from National Central Bank of 37 commercial banks in the area of Taiwan from 2003 to 2005. With application of factor analysis, and scores of individual bank performance, ROA, ROE as well as the profit after tax as four dependent variables, a multiple regression model is therefore established to show the relationships between human resources, educational training costs in the banks, and their performance. This study’s empirical results indicate that banks having larger percentage of employees who are above the level of graduate studies are positive to their performance; the effect of the average years of employees’ working experience is also positive to their performance. With the addition of costs of educational training, the effect of average individual training cost is positive to the performance of the banks. If banks would like to enhance their performance and ability of gaining profits, it is crucial that they should focus on the enhancement of their quality of human resources, despite the goal of enlarging their business. A better way to enhance performance and profits is to strengthen in-service training of the employees to offer more efficient and complete financial services.