Investigating on the Implementation of Knowledge Management for the Logistics Industry in Taiwan Area

• Main Authors: Szu-Yu Chou, 周思宇
• Other Authors: 謝浩明
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/00641769830900121709

碩士 === 國立中央大學 === 土木工程研究所 === 95 === Knowledge management is currently a hot topic within the industrial and academic fields. It helped transform a company’s competition of tangible costs to the competition of intangible ones, and this is seen to be indispensable in today’s rapidly changing global environment. Facing competition, logistics industry in Taiwan area began development in a multi-faceted direction, which not only includes delivery services, but also offers customers and consumers a customized service, in order to increase the value added. Thus one of the company’s biggest tasks in logistics is to supervise how an organization should use the information system for knowledge storage and circulation, so that its members can use and create value from it. This paper endeavors to discuss the current state of affairs of logistics industry in the use of knowledge management, through an analysis of evidences and case studies, to provide those distributors who have not yet adopted knowledge management with a direction for referral. For the evidence analysis part, the object of examination is Taiwan Association of Logistics Management member companies, and will confer on the relationship between “Company management features,” “Knowledge management methods,” and “Conditions of knowledge management application” through a hypothesis test. Evidence shows that “Company management features” and “Knowledge management methods” have a positive relationship on “Conditions of knowledge management application,” and company knowledge management application is a medium factor of company management features to the conditions of knowledge management methods. This case study found that two companies drive the knowledge management process by working efficiently, lowering operating costs and increasing its quality. It also can be concluded that the main success factors of the two companies are because of high-ranking executive emphasis, support and application of IT system. This study suggests that the industry can establish assessment, performance-based reward system, improving staff involvement with the honor; because the many of enterprises is advancing the process of knowledge management, the most difficult for employees to face is sharing knowledge of the cognitive and cooperation. Therefore, if the industry set up a reward system, it should be able to solve this selfishness, willing to share knowledge and experience problems.