A Study of Organizational Citizenship Behavior of Contingent Workers in Taiwan

• Main Authors: Ya-Ting Chang, 張雅婷
• Other Authors: 李誠
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/46250293737838696109

碩士 === 國立中央大學 === 人力資源管理研究所 === 95 === This thesis is a study of contingent workers in Taiwan. In recent years companies in Taiwan tend to employ more and more contingent workers, however they face the dilemma of flexible (i.e. low fix-cost) work force V.S. high performance. It is a general rule that contingent workers enjoy less tangible and intangible benefits from their jobs as compared with regular employees. Thus according to social exchange theory, these contingent workers are expected to be less committed to their work and have lower performance than their counterparts, regular employees. However some studies have pointed out that one of the optimal solutions to this dilemma is for the company of employing contingent workers to cultivate the organizational citizenship behavior (OCB) of these workers. In this study we study the three factors which affect workers’ organizational citizenship behavior, they are: perceptions of the psychological contract with their employer, organizational commitment, and work satisfaction. We tested our hypotheses on a random sample of 119 contingent workers, and 104 regular workers from more than 10 banking institutions in Taiwan. We also collected self-reported and supervisory-reported questionnaires from these workers and their immediate supervisors. Our data support or partially support our hypotheses that 1) there is an association between the perceptions of organizational commitment and OCB of the workers, 2) there is an association between perceptions of psychological contract and OCB, 3) contingent workers engage less in psychological contract than regular workers, 4) there is an association between work satisfaction and OCB. Policy implications of these findings are also discussed in the final section of this thesis.