The Study of Organizational Capabilities and Performance: A Socio-technical Perspective

• Main Authors: Yu-Chia Kao, 高佑嘉
• Other Authors: Chyan Yang
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/16028124653334899105

碩士 === 國立交通大學 === 資訊管理研究所 === 95 === The goal of organiziation development lies in creating value and continuing survival. Therefore, a business needs to have the capability to integrate, learn, and transform the resources it has. Nowadays, due to the dynamic business competition, organizational learning speed has often represented the source of competition advantage. The key factors to succeed are based on absorbing new knowledge and transfer it into practices faster than rivals. In impacting factors of organizational learning, information technology capabilities can tactically adjust organizational resources and procedures in dynamic business environment; social factors can enhance knowledge interaction and understanding, to achieve the objective of organizational learning. Thus, this study considers different types of resources in the organization which influence the organizational learning process from a knowledge capability view, and integrates socio-technical perspective by investigating the relationship between organizational capabilities, organizational learning, and performance. The results show that both technical-based organizational capabilities and socio-based organizational capabilities have a positive impact on organizational learning. The effects of organizational learning have a significant symbiotic relationship with organizational performance. Meanwhile, socio-based organizational capabilities contribute to improving organizational performance and technical-based organizational capabilities not to influence organizational performance directly. Moreover, organizational learning plays a critical role between organizational capabilities and organizational performance.