Integration of TRIZ Methodology and QC Story to Create a New Problem-Solving Procedure

• Main Authors: Hung-Yi Chen, 陳宏益
• Other Authors: Y. J. Sha
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/62682714450644973010

碩士 === 國立交通大學 === 管理學院碩士在職專班工業工程與管理組 === 95 === Methodology of problem-solving of QC Story adapted in many companies still focuses on Brainstorming. The application experiences in the past few years reveal that QC Story has no powerful tools and methodologies to solve problem effectively, nor provide creative solution for the project, especially in dealing with complex problems, for example, the issue of contradiction between quality and cost. Nowadays, most company focus on “Speed” of problem-solving and “Creativity “of solution in competitive environment. Comparing with the trend of focus, QC story may not meet the requirement of completive business environment. “TRIZ” is the acronym for “Teoriya Resheniya Izobreatatelskikh Zadatch” in Russian. The English translation is the “Theory of Inventive Problem Solving”. TRIZ was developed by Genrich Altshuller (1926–1998) and his colleagues. The research has proceeded in several stages over the last 50 years. Over 2 million patents have been examined, classified by level of inventiveness, and analyzed to look for principles of innovation. TRIZ provides an overall process, which enables users to solve problem systematically and effectively. TRIZ is now being developed and practiced throughout the world. Based on the motive, the thesis proposed that “Creative QC Story for problem-solving” is developed to improve the traditional QC Story. It combines TRIZ methodologies/Tools with traditional QC Story. TRIZ special concepts in problem-solving, inventive methologies and tools are integrated into the flow of traditional QC story to supplement the weakness of problem-solving in the original flow. The new flow of “Creative QC Story for problem-solving” provides us with systematical, logistical and sequential methologies to solve problems. Via a case study in a mask shop, “Creative QC Story for problem-solving” was implemented to improve the cleanliness of environment chamber. The results showed that new flow provided the same quality as traditional method, but with only one- third of cost and delivery. It might have some contributions to the competitive mask market. Looking forward to seeing the “Creative QC Story for problem-solving” has some contributions to those people who are using QC Story now.