Building a Delivery Management System by the Intent of ISO-9001 with a Case Study of an MEMS Company

• Main Authors: Chin-Chiang Huang, 黃錦江
• Other Authors: Shing-Ko Liang
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/62620881587517223455

碩士 === 國立交通大學 === 管理學院碩士在職專班工業工程與管理組 === 95 === Delivery management is a key performance factor for the competitive advantage. Delivery can be treated as a kind of quality management. The improvement of delivery management, in general, focus on cycle time reduction in a factory and set up a predictable model to make an accurate delivery and meet the customer’s expectation. However, it is not available for a complete delivery management system to monitor and measure the performance of delivery in industry that causes all related factor of delivery occurred. This research is trying to use the context and intent of ISO-9001 and the concept of Business Process Reengineering (BPR) to establish a complete delivery management system. Through this management system we can monitor and improve all the related factor of delivery to shorten the delivery time and improve on time delivery rate. An MEMS (Micro-Electro-Mechanical System) company to be the empirical case study in this research. This delivery management system that integrate with existing quality management system, by managing, organizing, planning, controlling, executing the delivery management system and continuously improving the delivery time. The result of delivery management system after implemented is effective in keeping performance revealed by a few index used in general manufacture, and subjectively cognitive performance is positive by proceeding a small size employee of survey which compared with before and after implemented the delivery management system.