An ERP Assessment Model with Project Management Viewpoint and Software Quality Standard

• Main Author: 連啟泰
• Other Authors: Shing-Ko Liang
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/10724143672717934245

博士 === 國立交通大學 === 工業工程與管理系所 === 95 === Establishing an enterprise resource planning (ERP) system is a high-priced and time-consuming project. It is crucial to the success of ERP system in the assessment process. This research proposes a five-stage assessment model which contains both engineering aspect and management aspect with project management viewpoint. We use ISO/IEC 9126 software quality standard to represent the engineering characteristics of ERP system. For the ambiguity of human judgment, we apply fuzzy analytic hierarchy process (FAHP) approach to solve it. There are a total of 32 criteria including 21 engineering criteria from the ISO/IEC 9126 standard and 11 management criteria. Two empirical studies are applied to verify the practicality of the assessment model; one is from the semiconductor manufacturing industry and the other one is from the chain-store retailer service industry. According to the results, there are significant differences in management aspect between two companies. For the engineering aspect, the different items are “functionality” and “usability”.