Measuring Logistics Service Performance in Welding Consumable firms in Taiwan

• Main Authors: Wen-Hua Lee, 李文華
• Other Authors: Chin-Shan Lu
• Format: Others
• Language: en_US
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/61489641353945619978

碩士 === 國立成功大學 === 國際管理碩士在職專班 === 95 === The purpose of the study is to examine logistics service performance in Welding consumable firms in Taiwan. The primary research issue is on the basis of performance measurement’s point of view. The primary approach of this study is expressed as followed: build on a review of theoretical foundation; develop a model to explore the objective of the research; identify a set of logistics service dimensions from the previous studies and a discussion with welding experts and executives; obtain data on those dimensions (through secondary sources, or primary sources from perception measures provided by managers); employ a statistical technique to obtain a set of logistics service factors; identify clustering groups on the basis of these logistics service factors; compare performance differences among these groups; evaluate logistics service performance between welding consumable firms in Taiwan. The major findings of this study are: (1) two logistics service factors (delivery qual-ity and personnel quality), were ranked as giving the most importance by all responding firms, followed by order-complete quality and quotation quality. (2) three groups were characterized in welding consumable firms in Taiwan as: delivery-oriented firms, per-sonnel-oriented firms, and order complete-oriented firms. (3) groups were found to sig-nificant differences among factors. (4) demographic characteristics were not found sig-nificant differences among groups.(5) Goodweld firm has highest performance in 29 of 33 logistics service performance between welding consumable firms in Taiwan.