A Study of Service Recovery and Relationship Quality on Customer Loyalty – A Case of Video Business
碩士 === 國立勤益科技大學 === 流通管理系 === 95 === In the past, the quality of service of organizations was inspected by RECOVSAT. Due to the difficulty of avoiding service failure(s), organizations must be capable for handling it, in order to strengthen the reputation of organizations and keep customers’ royalt...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/03317312018293327319 |