A Study on the Relationship between Service Rate and Profit of Short Life Cycle Product Returns

• Main Authors: Ming-Hui Fang, 方明暉
• Other Authors: Ying-Jiun Hsieh
• Format: Others
• Language: en_US
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/59140125829428820447

碩士 === 國立中興大學 === 科技管理研究所 === 95 === Today global warming is an important issue, and environmental protection is responsibility and obligation for each civilian. Due to this, we hope to do something for our environment from perspective of supply chains. Under multivariate products and information explosion situations, a customer purchases product just depending on a few information. Thus returns cause a difficult problem day by day, and cost is an encumbrance for a firm, some companies even offer no service of products return. From the point of green supply chains: the customer return products to the retailer when they bought the wrong goods or the defect goods, then returns distribute to the manufacturer by the third party logistics. Finally, the manufacturer repackages at the original market or resells returns at the secondary market. This study focuses on how to help firms to pay more willing to disposal good return and improve reverse logistics, even to make profits. According to high-tech products currently are plagued with highly uncertain demands, such as perishable products. This paper is on the basis of the typical model of reverse logistic, thereupon propose a reverse logistic model for perishable goods and resell them for the secondary market. The model which in order to investigate maximum profits, optimize service rate is following the queueing theory. Up to this, we will investigate the environment factors related to the model and the concepts in management. Finally, we simulate for the return processing model.