| Summary: | 碩士 === 明新科技大學 === 工程管理研究所 === 95 === In order to compete in the rigorous environment, the electronization has been trending to Business Intelligence system for the purpose of decision making. However, to avoid the ineffective experience happened, It is important to clarify the impact factors of BI system and find out a suitable assessment method to evaluate the performance of BI system. In this paper, a Analytic Network Process (ANP) based assessment model was constructed to assess the effectiveness of BI system. Furthermore a expert questionnaire was used to filter out useful performance matrices, used as the sub-criteria of the ANP model. Finally a real case was analyzed using the constructed ANP-based model. And the results indicate that the most crtitcal factors that impact the effective of BI system are: Output Information Accuracy, Meet Requirements, and Support Organization Efficiency. Utilizing this model to assess the BI performance of the studied case, it reveals that 24% improvement in effectiveness has been reached. It consists with the perception of management levels. That is this effectiveness assessment model can be used to evaluate the performance of BI system. It can also provide performance indices and improvement directions for BI users and vendors respectively. Eventally, both can get total success in system effective and satisfactory.
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