Thesis Topic: A Study of The Relation Among Job Stress、Burnout and Turnover at The Street Level of Registration Office. -Take Example of Household Registration Office in Taipei County.

• Main Authors: Li-Shou Kao, 高黎守
• Other Authors: Hsin-Fu Huang
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/4xr3dv

碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 95 === In the fierce working environment day by day of competition, the stress is unavoidable, experience and exert an unfavorable influence to personal physical and mental health , psychology in Job stress, will cause and embrace and maintain a negative attitude to the work too, so that serve the low performance of quality to glide, even cause the phenomenon of turnover . So, motive and purpose that this topic studies lie in promptly: Analyze the job stress of personnel of affairs of household registration of forefront ,burnout and turnover office and is inclined to the situation, attempt difference of personal attribute and working attribute, one can sum up the result of study , propose the concrete suggestion, in order to prove for relevant competent authorities'' reference, and then contribute to improving the performance of organizing. This research uses such methods as literature review and questionnaire investigation ,etc., it is to understand the personals in depth for job stress burnout and turnover relation that inclined to. Questionnaire investigation is to regard serving 790 personnel of affairs of household registration of organ of affairs of household registration of Taipei as the target of generally investigating, adopt applying software SPSS13.0 mechanically and analyzing , draw the following concrete research results: Job stree on first , affairs of household registration personnel with '' performance examine '' the getting higher most in source '' working load '' sequentially, '' take place career Exhibition '' and '' work interact with family '',etc.. Second, the Burnout of job of the personnel of affairs of household registration is highest with the consciousness degree that '' mood is exhausted Third, the turnover of the personnel of affairs of household registration inclines to be higher than medium the above. It is related that fourth, the job stress of the personnel of affairs of household registration and burnout appear apparently. It was related that fifth, the burnout of job of the personnel of affairs of household registration inclined to appear with turnover apparently. Sixth, the burnout has apparent intermediary effect. According to above-mentioned investigation results, this research proposes the following concrete suggestions at several o''clock on layers of management of the affairs of household registration: First, improve the performance and access the method , reduce personnel''s job stress. Second , strength competent work simplification , simplify human resources positive tactics conduct. Third, abolish regional institutional framework, implement personnel''s equalitarianism and indiscriminate transfer of resources, improve the result of rewarding . Fourth, strengthen the in-service training; improve the ability of the specialized homework. Fifth, hold group''s health and family''s friendship ties activity, solves working pressure.