A Study on Operating Performance of Practical Training Hotels at National Vocational High Schools

• Main Authors: Li-Jung Tu, 塗麗蓉
• Other Authors: Chun-Te Huang
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/3422a6

碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 95 === This study aims at utilizing the method of case study to discuss the operating performance of practical training hotel at national vocational high school. Under the point of view of literature review, the study process investigates the management style of the practical training hotel, with static case description to explain the origin & history of the practical training hotel, the introduction of the environment, the general situation of the facilities, the current operational situation, and the teaching functions. By interviewing the three practical training hotels that are operated by the school, and understanding the different dimensions of the practical training hotel, such as human resources, financial management, marketing methods, operational performance, teaching outcomes, then the operational method of the practical training hotel would be studied and drafted. Next, the conceptual framework of this study would be used to state the operational method so as to confer the study method and study flow path. The conclusion of this study is divided into the following five points: 1. Human resources: It is divided into the organizational framework of the management committee board, the development training of the part-time administrative teachers, the recruitment of non-teaching staff, and the practice system of the intern students. 2. Financial management: Need to carry out according to the laws and decrees of Technological and Vocational Education of Ministry of Education. 3. Marketing method: Different characteristics of practice training hotels choose different marketing methods. 4. Operational performance: The operational performance is divided into the financial affairs, operation, and organizational performance for assessment. 5. Teaching outcome: The teaching outcome of the practical training hotel is discussed according to the educational function, the learning functions of the practice place, and teaching method. According to the result of study, this study proposes the following suggestions for the schools with practical training hotels: 1. The aspect of human resources: Developing the functions of the practice training hotel’s management committee board, assisting the part-time administrative staff to manage the practical training hotel, reducing part-time administrative staff’s working pressure, increasing the numbers of non-teaching staff, carrying out educational training to the non-teaching staff, increasing the opportunity for colleagues to accept new knowledge and cultivate special skills. 2. The aspect of financial management: In the face of the changes of the whole environment, since the government-related departments reduce activity subsidies in succession, the school needs to bring the potential of increasing income and reducing expenditure fully and reach self-sufficiency. 3. The aspect of marketing method: Strengthening on the students’ manpower, characteristic of the products, service content, teaching culture and practice values, then the marketing tactic that accords with cost and difference the best will be developed. 4. The aspect of operational performance: The aspect of financial performance should demonstrate the depreciable time and amount of money of every equipment, the practical training hotel is responsible for its own preparation for improving the teaching equipment in the future, expanding the cooperating relationship with the hotels in the community, and offering the teachers in the school with high-quality teaching environment. 5. The aspect of teaching outcome: Designing the teaching activities that are related to the practical training hotel, teaching the students how to be familiar with the standard operation procedures of the practical training hotel, including the appearance of the clothing and attitude in attending to customers.