A Research on the Knowledge Management of Enterprise Customer Service Department: The Case of Call Center of Telecommunication Industry
碩士 === 銘傳大學 === 資訊管理學系碩士在職專班 === 95 === The Call Center is the enterprise contacts the customer the key position, therefore strengthens the customer service representive to gain the specialized knowledge, promotes the customer to the professional service degree of satisfaction; On the other hand, ur...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/ey9prp |