The Comparison between Importance and Satisfaction of the Customs Autonomous Management in Air Cargo Terminal Operator —The Case of Taiwan Air Cargo Limited

• Main Authors: Pei-Ying Wang, 王佩瑩
• Other Authors: Tao Chen
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/76080943679992504083

碩士 === 開南大學 === 物流與航運管理系碩士班 === 95 === Under the circumstances of global free trade, zero stock and competitiveness raise of Hi-Tech industry, air cargo demand is increasing day by day. Thus, how to improve the competitive advantage of air cargo terminal performance is becoming the important issue in the future. On the basis of current severe competition, it is necessary for air cargo terminal operator to offer the variety services in order to attract more business, and reduce the intervening of the operation of air cargo terminal by customs, the autonomous management of terminal then come into existence. In accordance with the authorized functions by customs, terminal operator could execute part of customs' administrative work. The focus of this paper is to measure the service items provided by the unit of autonomous management with the Likert Scale on 26 factors separately. And then, a questionnaire is designed to measure the importance and how satisfy their major clients in respect to these service items. The research result could provide the terminal operator and customs officer a tool to know the need of the improved direction.