The Importance and Satisfactory Measures of Third Logistics Party Service in Taiwan - The Case Study of F Logistics Company

• Main Authors: Chung-chang,Huang, 黃鍾昌
• Other Authors: Tao , Chen
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/94669833970370854684

碩士 === 開南大學 === 物流與航運管理系碩士班 === 95 === The third party logistics service providers (3PL) keep improve their operational process and enrich service items to improve their relational performance and build long-term partnership. The focus of this paper is to measure the service items provided by third party logistics service providers. This study examines the service quality from the viewpoint of customers by five major items which is based on the “service quality mode”. The first step is to interview senior managers of both the logistics company and their major clients to find out the factors to be measured. And then, a questionnaire is designed to measure the importance and how satisfy their major clients in respect to these service items. The research result could provide the sample company a tool to know better the demand of its clients and provide the service needed. Moreover, to obtain deep understanding of the differences between these service items, interview with senior logistics managers are taken to draw a comprehensive picture of the management of the logistics company.