應用顧客導向流程設計建構服務品質管理系統-以E健身中心為例
碩士 === 開南大學 === 企業管理學系碩士班 === 95 === The quality of service becomes crucial because the structure of the enterprises are impacted by the global environment. The competitiveness should be improved by effective implementation of quality. The process quality is the critical issue for delivering the pro...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/15587838220658570345 |