The development of an integrated performance measurement and evaluation framework for the new product system installation

• Main Authors: Yi-Fu Hsu, 許倚福
• Other Authors: Kuang-Chung Huang
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/15189492059289941475

碩士 === 開南大學 === 企業管理學系碩士班 === 95 === Abstract In this highly competitive globalization, the project manager not only deals with the functions of project management that include scope, organization, quality, cost, schedule; but also faces the problems brought by the actual daily practices such as “how to guarantee the punctual delivery of machine equipments from overseas”, “how to avoid the situation of overtime by the subcontractor due to ineffective manpower allocation” and “how to attend to customer dissatisfaction due to the work delay” among others. In addition, the project planning and execution are filled with uncertainties because of language and culture conflicts. This study is focused on the non-financial performance indicators and is based on the research findings and practices. It classifies seven critical success factors influencing the success of projects: customer satisfaction, project manager personality, material examination control, customer coordination with project execution, outsourcing project management capability, outsourcing logistics capability, bargaining power with customer and contractor. Based on the identified critical factors, a Learning by Doing Framework of project management is proposed which is used an index for evaluating the project achievement. With the ongoing data feedback, evaluation, analysis, early detected problems, solutions are presented. The paper includes findings of a case study showing how the model was used to improve the performance of a project.