| Summary: | 碩士 === 高雄醫學大學 === 藥學研究所碩士在職專班 === 95 === Abstract
Background
The task force of Promoting Release of Refill Prescription(PRRP) of the Taipei Pharmacist Association (TPA) have tutoring and assisting the community pharmacists to provide professional services to promote safe use of drugs, build up good relationship with neighbors for about three years already. It is the time to investigate the outcomes in terms of the benefits people feel, the demands of the people, and their satisfaction on the service system.
Aims
This survey study is to investigate the people who take refill prescription to the community pharmacy in the Great Taipei Area about their attitude, demand and satisfaction to the Policy of PRRP.
Methods
TPA prepare the questionnaire and locate it in 218 community pharmacies around the Great Taipei Area. Whenever people bring the refill prescription to the community pharmacy, pharmacist will ask him or her to fill up the questionnaire. The questionnaires was collected during July to September of 2006 and analyzed using SPSS software on the Likert scale of each items to evaluate the degree of importance, demand and satisfaction. The statistics also include calculating measures of percentage, Cronbach''s α reliability coefficient, correlation etc.
Results
1. There were 2089 questionnaires returned. Mean age of the respondents were 54 years, 66% of them have more than 4 refill prescriptions dispensed in the community pharmacies.
2. 98% people think PRRP is more convenient of getting medicine, 95% people think it can enhance good relationship, 96% people think they can obtain medicines of same quality, around 88-96% of the people think it is highly to very highly important that it can spare the time, money in getting more knowledge and drugs of same quality more conveniently.
3. Over all, 90-97% people have high degree of satisfaction and demand.
Discussion
The results indicated that more than 90% of people are highly satisfied with the PRRP policy and will continue visit the community pharmacy, this is a good sign for future development of the Policy of Separation of Dispensing from Prescribing. Future study should also include people who dispensed in the hospital pharmacy.
[Key words ]
Community pharmacist, refill prescriptions, satisfaction, community pharmacy, pharmacy services, drug safety, Policy of Separation of Dispensing from Prescribing
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