The Impact of Improving Outpatient Process to the Medical Service Quality- A Local Teaching Hospital Example
碩士 === 華梵大學 === 工業工程與經營資訊學系碩士班 === 95 === According to the reference to patient’ satisfaction and loyalty, waiting time is one of the most unsatisfactory factor in outpatient service processes. Ophthalmology patients have to accept series of inspections before checking by ophthalmologists. To improv...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/36103747780802503223 |