| Summary: | 碩士 === 輔仁大學 === 餐旅管理學系碩士班 === 95 === This study mainly explores the relationships among human resource
Management practices, knowledge exchange, employee performance, self-efficacy based on the employees of hotel industries. Besides, the mediating effect of knowledge exchange is also explored in this study. Finally, it wants to investigate the effects of human resource management practices and employee performance are moderated by self-efficacy. Data are collected from the employees of hospitality industries in Taiwan, and 757 of responded questionnaires were fully completed.
Results show that human resource management practices affect knowledge
exchange, task performance and turnover intent. Human resource management
practices and knowledge exchange relates positively to employee performance. Human resource management practices promote that staff to interact activities and trust, future drove the staff’s task performance and reduce turnover intent. Knowledge exchange relates positively to task performance and does not relates positively to turnover intent. Human resource management also have the same outcome. The effect of human resource management practices on task performance are fully mediated by knowledge exchange. But the effect of human resource management practices on turnover intent are not mediated by knowledge exchange .The effects of human resource management practices on task performance and turnover intent are moderated by self-efficacy.
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