Using Six Sigma in the Design of Service Quality- Case Study of a Bank in Taipei.

碩士 === 輔仁大學 === 管理學研究所 === 95 === In line with the trend of financial internationalization and customized merchandising, the business strategy of banks must pursue a well-balanced development of both financial and customer service win-win success rather than focusing merely on a single financial suc...

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Bibliographic Details
Main Authors: Kun-TI Lin, 林坤地
Other Authors: Tian-Shyug Lee
Format: Others
Language:zh-TW
Published: 2007
Online Access:http://ndltd.ncl.edu.tw/handle/65057850421497294736