| Summary: | 碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 95 === The current research was aimed to investigate the possible correlations between Chunghwa Telecom’s service outsourcing and employees’ core competence, as Chunghwa Telecom is gradually outsourcing its front counter services and call center operations to meet the goal of lowering cost and enhancing competitiveness, under the pressure generated from privatization and deregulation.
The purpose of the present study was to analyze if Chunghwa Telecom’s service outsourcing complies with the practical application of its competitive strategies and if its service outsourcing is related to the development of its employees’ core competence. Moreover, through drawing a relation between strategic outsourcing and employee core competence development, the researchers made overall suggestions for Chunghwa Telecom.
The results disclosed that even though Chunghwa Telecom employees’ perception toward strategic outsourcing had a lower explanation power on core competence, it was still statistically meaningful. After we conducted related analysis, we found that there is a positive correlation between strategic outsourcing and employee core competence, and the correlation has also reached significance. Moreover, by adopting regression analysis, we investigated whether strategic outsourcing has an influence on core competence. The results showed that strategic outsourcing has an influence on core competence with a β value of 0.740, implying that when the company implements more approaches of strate-gic outsourcing, it is more likely to enhance employee core competence.
Core competence can be applied to both organizational and individual levels. Al-though there are certain differences existing between these two, they are certainly re-lated to one another, and they two have to work to complement each other in order to internally enhance the overall competitiveness of the organization. Therefore, it is sug-gested that Chunghwa Telecom make a more detailed estimate for its strategic out-sourcing approaches, so as to strengthen the organization’s core competence and even develop employees’ core competence on an individual level, achieving efficiency and effectiveness throughout its process of pursuing excellence and sustainability.
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