A Study of the Relationship among the Employees’ Empowerment Cognitions, Job Stress, and Job Satisfaction of Taiwan Domestic Banks

• Main Authors: Shing-Ting, Yang, 楊昕婷
• Other Authors: Kuang-Jung, Chen
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/75099171480769201464

碩士 === 清雲科技大學 === 國際企業管理研究所 === 95 === Since the 90s the Total Quality Management (TQM) has become a trend, enterprises and even the government have observed the significance of empowerment managiral methods. Literally, ‘empowerment’ represents a measure of responsibility sharing. Because of the more the employees realize that their duty-achievements means the contributions to an organization, the more aspiration and involving will be brought out at work. Furthermore, the stress, the employees confront in the workplace, not only influences the employees’ job satisfaction, but also the performance and service quality of the organization. Therefore, the aim of this study is to explore the relationships among job stress, satisfaction and empowerment within Taiwain domestic banks. We collected data from 5 Taiwan domestic banks (n=563). The study finds that the employees were more stressed, less satisfied when cognized less empowerment. It seems that empowerment cognition of employees directly and indirectly influences their job stress and job satisfaction. Consequently, in order to decrease employees’ job stress and improve their job satisfaction, we should lay emphasis on advancing empowerment cognition.