Key Success Factors of International Product Certification Bodies

• Main Authors: Bao-Jane Lee, 李寶珍
• Other Authors: Yu-Jing Chiu
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/35145684765969738306

碩士 === 中原大學 === 企業管理研究所 === 95 === As consumers' consciousness resumes, products must comply with consumer protection acts before marketing and selling. In turn, the related business of product certification is gradually increased in demand. In the face of clearing up right, harmonious standard development, government empower on product certification and the prevailing of global mutual acceptance scheme, impel this industry to enter a global market. Such demands and changes, enable placing oneself involved in the International Product Certification Body in free trade and liberal economy, must face the competition situation of growing with each passing day. Proprietors only probe into key success factor, adopt the proper competitive strategy and carry on the effective distribution of resources to reach the purpose to manage permanently. This research establishes an evaluation hierarchical structure of International Product Certification key success factor by expert’s opinions and experiences in this industry. Moreover, twenty-four experts work at International Product Certification Bodies and manufacturers worldwide are invited to participate in this research, and using the Analytic Hierarchy Process（AHP）we obtain the comparative weightings of all evaluation aspects and criteria. Learn after analyzed, experts think unanimously that the most important aspect is “Service Capability”, and secondly “Technology Capability ”, then “External Influence Factor”, especially, quite high consensus in “Service Capability”. Experts also think the survey correlations of “Operation Management” and “Professional Knowledge” are the key success factors for International Product Certification Bodies; among them, “Operation Management” still regarded as the most principal factor. The hierarchical evaluation structure of International Product Certification key success factor, after using AHP, orderly enables the decision maker know well and clear the mainly successful factors of International Product Certification, find out about the relatively important degree of each evaluated factor and let decision maker take specially factors consideration when going on organization development, tactics planning and resource distribution, in order to improve decision quality and reduce the manpower and cost of time effectively.