Organizational Change and Effectiveness in Privatization Process - A Case Study of Chunghwa Telecom Co., Ltd.

• Main Authors: Hung-Pin Peng, 彭洪彬
• Other Authors: Cheng-Ming Zhu
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/45784759754064505544

碩士 === 中原大學 === 企業管理研究所 === 95 === In Taiwan, in response to the approach of liberalization & internationalization of telecommunication business, the government started the privatization of public enterprise from 1989. Chunghwa Telecom Co., Ltd. (the former was Telecom Bureau under Executive Yuan) began its privatization in 1996, and completed it on August 12, 2005. The organization change has been developing for 11 years since 1996, and accelerated the process after privatization. As a leading company in telecommunication service industry, which owns great assets and has intense connection with general life, each movement of the change always brings great affect to the society. This study mainly explores the 3-stage changes and effectiveness of organization structure, manpower utilization and compensation structure during the process of privatization of the case company. In order to reinforce the shortage of literature as reference, this study adopts interview method to acquire more and accurate information. After summarized the interviewed data and information, the conclusion is as below: 1. Through resources sharing and human resource strength, to consolidated contingency system, and uplift company competition and execution. 2. To encourage early retirement with better incentive for manpower compression, to decrease the operation cost, slow down the aging of organization, and inject new blood into organization to increase the energy. 3. To rise up employees’ productivities, and strengthen their value. 4. To use duly the outsourcing manpower, save personnel expense and increase the value of manpower utilization. 5. The compensation structure change should be with the function of motivation, and with elasticity, to enhance core power of management level. Suggestions to future study: 1. The case company completed the privatization for 2 years only, the effectiveness is hard to present in such a short time. Suggest the researcher should observe longer period of time to obtain more accurate information, investigate the difference on management strategies, and analyze the affection of operation performance. 2. There were lots of difficulties and disputes on stock share releasing during the process of privatization. Suggest the researcher should study the large public enterprises going to do privatization in Taiwan, how to avoid the same problems as the case company in future.