| Summary: | 碩士 === 嘉南藥理科技大學 === 醫療資訊管理研究所 === 95 === This study aims to investigate the job stress and coping behaviors among nursing staffs in the medical wards. Nurses account for 40-60% of medical professionals and work in the front line to service patients. Problems of high job stress and low satisfaction are important issues which nursing administrators and educators are concerned with. This study was conducted by a cross-sectional approach to recruit 200 nurses from two hospitals in Tainan. Invalid questionnaires were eliminated and the final valid returned rate of questionnaires was 92%. Results of this study found that the total score of job stress was 3.4 (SD =0.7). The most stressful dimensions of job stress were following: patient care, work environment and routine works. Results showed that the job stress of nurses in the medical wards had significant differences in the education level, the working experience, the working place, and the working position. “active-emotion control”, “active-facing problems” and “negative-express emotion” were coping strategies that nurses usually used when they were stressed. This study also indicated that a significant correlation(r��-0.16) between the “individual professional skill” job stress and the “active-emotion control” coping behavior. The education level was the predictive variable of the nursing job stress. Age was the predictive factor of the “active-emotion control” coping behavior and the college education was the predictive factor of the “negative-avoid” coping behaviors. Results of this study can improve understandings of nursing administrators toward job stress and coping behaviors of nurses in medical wards, suggest nursing administrators to give proper personalized concerns and effective counseling when nurses have job stress. It is believed that these interventions could help nursing professionals to become healthy and finally to provide a good quality of clinical nursing care.
Keywords: Job Stress, Coping Behaviors , Nursing staff, Medical Ward
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