Constructing Human Resource Management Performance Measurment Model in Service Industry－HR Scorecard Perspective

• Main Authors: Ai-Yin Lo, 羅愛茵
• Other Authors: 莊立民
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/66x58h

碩士 === 長榮大學 === 經營管理研究所 === 95 === Nearly years, Balance Scorecard concept was used on scholarly researches popularly, but about human resources management scope are very fewer, generally the greater part of human resources management''s researches were used by human resources management''s activities; development, talent as their research subjects, Base on this point, the research purpose will use HR Scorecard perspective design a model, suitable for use by service industry, to measure the performance of human resource management. An empirical analysis for the measuring model will be conducted. The main goal of this research is to develop and construct a localized measuring model suitable for the task of making evaluations of HR Scorecard in service industry. In addition to researching relevant literature on the subject, the steps involved in the construction of our measuring model will include a opinions consultation of the experts, scholars and practitioners in human resource management. Furthermore, fuzzy analytic hierarchy process (FAHP), and questionnaire analysis method integrated by qualitative and quantitative methods will be employed. We will summarize the expert''s opinions, select the measurement indicators, and calculate the weight of dimensions and items. After finishing the construct of HR Scorecard model, the empirical study will reveal the validity and reliability of the measuring model of the present study, and that it will prove the suitability of the measuring model which researchers and businesses in Taiwan can use to measure HRM performance.