Spin-Off Exploration of the Value Chain Using the Dynamic Capabilities－A Case Study of A Call Center
碩士 === 元智大學 === 管理研究所 === 94 === This thesis uses value chain analysis and dynamic capability to examine the spin off of call center activity. Using a case study methodology, the author investigates a call center of F company in the telecommunication industry. The study analyzes the dynamic capabi...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/68815334550752732005 |
| Summary: | 碩士 === 元智大學 === 管理研究所 === 94 === This thesis uses value chain analysis and dynamic capability to examine the spin off of call center activity.
Using a case study methodology, the author investigates a call center of F company in the telecommunication industry.
The study analyzes the dynamic capabilities of F company, evaluates the feasibility of spinning off the call center, contrasts the differences of two spin off modes, and suggests that F company adopts the indirect approach to spin off the call center.
The research findings contributes to the understanding of the value activity spin off issue in the service industry.
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