The Fitness Analysis on Learning Organization in Airlines Business

• Main Authors: Mei-Liang Chou, 周梅良
• Other Authors: 李月華
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/06423894438658971205

碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 94 === Many case studies are provided to show how the learning organizations(LO) has worked in particular companies such as the British Petroleum, Intel, Hewlett, Xerox, GE etc.. While the crisis and changes continue to arise for airline business,the external environment becomes more competitive, those companies who have succeed in conducting LO appear more exemplary and evident that an organization restructure through the building of a LO can help airlines weather future storm. Southwest Airline is the only exception in airlines who has gained remarkable profits for years after having shifted to be a LO. However we found the majority of researches and case study groups are limited to school and educational institutes, scarcely involving with airline business. Both theory and practice have provided many cases explaining how does company expand its capacity through the building of a LO. At the same time, we conclude following two major premises where a company is probably unable to successfully transform to be a LO: 1. If company administer emphasized too much on the theory, also if the theory applied is not in alignment nor coherent with the practice in daily business operations. 2. If company didn’t consider characteristics of its own business so that cannot identify the real factors exists in company responsible for a poor performance in learning. To avoid the said misleading, I’ve detected the sampling frame from current 43 airlines in Taiwan and did take the said characteristics into consideration, then we’ve chosen 3 airlines who have different and distinctive focus in their organization design to be our case samples of LO assessment. In my study, both the in-depth interview with airline executives and Likert-type survey questionnaires among airline staff are used to examine the airlines in Taiwan and explore the degree to which they have LO characteristics. Certain research findings has confirmed that the more fitted with LO characteristics the company currently is, the more likely successful to be a LO the company will develop in the future.This essay is conducted through literature review, in-depth interview research and survey questionnaire . Our findings are as below: 1. There’s no airline in Taiwan has transformed to be a LO.2. Airline staff in Taiwan has met the LO measuring demands to a medium degree.3. The organization design of airline B from the United States has more LO characteristics than other airlines operated in Taiwan. We expect our research results will assist airlines in Taiwan realize how to develop and put a LO initiatives into action in the future after having a complete look of the gap between its current reality and a desired state.