Using the Balanced Scorecard in Performance Evaluation Term of the Center for Regional Industry Academia Cooperation, M.O.E.

• Main Authors: Shi-Xuan Lin, 林詩軒
• Other Authors: 曾淑惠
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/px22ft

碩士 === 國立臺北科技大學 === 技術及職業教育研究所 === 94 === This research is based on the interview with experts and method of questionnaire, the number of experts is seven totally, the selected conditions for the interview subjects are those experts or scholars who are or had been participating in planning or working in Center for Regional Industry Academia Cooperation, M.O.E. (CRIAC); and the questionnaire investigate is based on the method of screening, 32 staffs in the CRIAC are the subjects for investigate (supervisors and non-supervisors). The establishment for the performance evaluation terms is based on the concepts of Balanced Scorecard and then carries out the discussion from the related documents to organize the related performance evaluation terms of six CRIAC, and consider their roles and functions, through the interview with experts and scholars to confirm the performance evaluation terms can be used in the CRIAC and finish the design of questionnaire. The subjects as the actual research from these staffs to do the investigate by questionnaire to understand the views of importance for the performance evaluation terms from these staffs; after retrieving these questionnaire, do the analysis on the information by descriptive statistics analysis, Mamm-Whitney U test, Kruskal-Wallis H test … etc. and we get the following results: 1.Through these interviews with experts for this research, to confirm the effectiveness balance terms for the four perspectives of the balance scorecard, and each perspective has ten effectiveness balance terms. 2.The average value for the cognition of importance election for the staffs is more than 3.5 for the performance evaluation terms established by this research, and it shows people agree these measurement terms are important to the performance evaluation of the CRIAC. And the average value of “The Customer Perspective” is the highest, and next are “The Business Process Perspective”, “The Learning and Growth Perspective", the lowest for the importance is “The Financial Perspective”. 3.The aspect of the cognition of importance difference analysis from different sample characteristics like functions, areas and if to involve into decisions making or not, has not remarkable difference on the importance selection from the performance evaluation terms.