The Study for Reduce Hospital Pharmacies Waiting Time for Taking Medicines by Concept of BPR

• Main Authors: Hui Shin,Lin, 林慧欣
• Other Authors: 周瑛琪
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/51961359329788073522

碩士 === 東海大學 === 企業管理學系碩士班 === 94 === In Taiwan, with the official implementation of National Health Insurance on March of 1995, the patient number of major hospitals have increase rapidly which leads to the old process of pharmacy service unable to cope with the increasing number of prescription and result in long waiting time and dissatisfied for taking medicines. Since 1990, the concept of business process reengineering had been proposed by Hammer, it was applied by many worldwide business enterprises and hence it provided a great benefit. However, the concept was not generally adopted by hospitals. The subject of this study is a medical center in the central Taiwan. This study focus on dispensing process and the data of this study is based on the current manpower, facility and work method of the hospital pharmacy. Under the divisionalization of dispersing workstation (window divisionalization), the hospital dispense process has been reengineering using the analysis tool of “time study” within the “work study”. After reading references, interviewing, and observing the results, this study can provide the detail practice steps of hospital process reengineering in the hospital pharmacy. The purpose of this study was making the hospital dispense process more efficient by the concept of business process reengineering in hospital pharmacies. The pharmacist dispensed a prescription is influenced by position , packing, and shape, position especially. The study through analyzing dates from use stopwatch to measure the samples. The outcome showed some pharmaceuticals were used frequently in the dispensing job, and some were infrequent. We based on the pharmaceuticals were used frequency in dispensing job to reposition pharmaceuticals and after reposition can really improve pharmacist to do job batter. And this study recommends four opinions about reengineering in order to solve bottle neck and to eliminate idle times in the dispensing process. Through observation process, the implementation steps and results can be verified. The differences of waiting time before and after the process reengineering is that we can reduce about 10.41% of idle times and also improve the service level for 8.95% after the process reengineering. This study can not only provide the objective reference of the reengineering and decrease in the waiting time at the pharmacy of the patients, but also fulfill the business concept of the hospital. And enhance the quality of medical treatment and capability of competition at last.