| Summary: | 碩士 === 亞洲大學 === 長期照護研究所 === 94 === 「Age society and few-generating」have become the phenomena that
the developed country concerned with in the world. The progress of the medicine and technology make patients’ live survives , death rate drops gradually, the rate of aged population higher and the demand of long-term care services incrased. As the changes of social and family structure, we need more long-term facilities .Due to the lack of information most people do not know and use the long-term facility’s service. In general,the good quality of service depends on the word-of-mouth information which the professional staffs received. The satisfaction of service quality is a method to assess the facility’s quality and an important effective index which is the residents’ cognition for long-term care facilities .And
it is a factor that residents consider to choose which one.
The major purpose of this article attempts to understand how residents’cognition about the service quality of long-term care facilities and research two groups of differences in facility’s cognition ,social economic background and satisfaction .In this paper we also present a further analysis of the correlation of satisfaction .The study may lead to be a better understanding and application of the service quality for academy .It is useful for the government to apply our findings in executing the facility’s operation. The participants for this research were selected from
the long-term care facilities in Nantou County. We adopted a purposive sampling to visit 157 residents participated in the study.
Results of this study shows :(1)「Assurance」、「Responsiveness」、
「Empathy」,the residents care for these 3 determinants of service quality ,but the perceived service is lower than the expected service .(2)The actual perception of the residents is low for the determinant of「Empathy」.But the residents are quite in agreement with 「whether the staffs take care of them often」.The result reveals that the service provider may have neglected their individual demands.(3) The residents prefer to spend more
money on good service quality, and they are satisfied with the facilities.(4) The residents who live in the hospital-affiliated nursing homes or do not suffer from chronic disease have higher perception for service quality.(5) Satisfaction seems to be closely connected to these conditions below：hospital-affiliated nursing homes 、high average income 、activity of daily living and high perceived service. In other words, the residents will
be very satisfied with facilities under these conditions.
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