| Summary: | 碩士 === 臺中健康暨管理學院 === 經營管理研究所 === 93 === This research takes cases concerning people’s appealing for mediation of medical disputes with the local public health bureaus in central Taiwan (covering Taichung County, Taichung City, Changhua County, and Nantou County) in 2004 as the research theme, with the research methods adopting AHP to conduct the statistical analysis of questionnaire from the mediation committee, patient (family members), and medical institute (physician), in the hope of proving the key factors for mediation of medical disputes in central Taiwan as well as explaining and analyzing the key factors in mediation to patient, mediator, and medical institute involving in medical disputes in this area.
Findings of the research indicate:
1. For mediation of medical dispute, it comes as the most important one when the public health bureau does not get involved in the mediation yet; attitude between medical institute and patient during the stage when public health bureau gets involved in the mediation of medical dispute is the most critical factor; it has the most critical affect on patient as it comes in the stage when the mediation is failed.
2. In the context of the entire samples, the top three factors contributed to successful mediation for medical dispute are: medical institute (physician) giving clear explanation of medical care, condition of patient’s casualties, and attitude by medical institute to listen description from patient (family members).
3. What considered the most significant point by mediation committee for medical dispute is that medical institute (physician) can give lucid explanation of medical care, patient (family member) considers mediator’s just and fair stand as the most important, and medical institute (physician) considers patient’s condition of casualties as the most significant.
4. In the respect of comprehensive stand for mediation committee, patient (family member), and medical institute (physician) in each city, research subjects in Taichung County and Changhua County recognize condition of patient’s casualties the most critical, research subjects in Taichung City think it is the most important point that medical institute (physician) can give clear accounts of the entire medical care, while research subjects in Nantou County consider medical institute (physician) being able to listen to description from patient (family member) as the most important.
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