| Summary: | 碩士 === 樹德科技大學 === 經營管理研究所 === 94 === Abstract
This study investigates the total organizational performance for ISO9001:2000 certified enterprises in Southern Taiwan by survey and literature review. Five terms of quality operational performances are studied in the analysis including, 1.quality management system,2.responsibility of quality management,3.management of quality resource,4.realization of product quality, &5. quality measurement, analysis and improvement. The following results show the different variances toward the five operational performances for the enterprises with different basic attributes.
The different locations of enterprise contribute significant variances on two operational performances including ,management of quality resource and quality measurement, analysis and improvement. The different industrial sectors have significant variances on the operational performance of management of quality resource, The total employee number exhibits significant variances on the operational performance of quality management system. Furthermore, no significant variance on the operational performance is found toward the difference of commercial capitals and the certified timing.
Meanwhile, in respect to the variance between total organizational performance and the five terms of quality operational performances, it is indicated that the there is no relation of the Beta values in between the operational performance of quality management system and the total organizational performance. However, a significant variance is revealed on the operational performance of quality measurement, analysis and improvement.
Key words: ISO 9001、five terms of quality operational performances、basic attributes、total organizational performance
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