| Summary: | 碩士 === 東吳大學 === 會計學系 === 94 === There are many problems in modern society, and the opposition between the rich and the poor has also caused the disorder of the society . Although The Balanced Scorecard has gotten rid of the abuses which only think highly of finance, its limit still exists, including dysfunctional decision, departmental egoism and so on. A general training is fastidious about the establishment of corporate culture, the promotion of manpower quality and the development of employees’ potential to grasps the environment tendency, but it slightly strengthens employees’ ideas.
This research is a case study, we use a meter which developed by former scholar and make partial revisions to accord with the training content, the industrial characteristic and the different the corporate culture .We aim to evaluate the training benefit and the causal factors which affect the customer service attitude, the team cooperation and the customer satisfaction.
The training’s objective is to promote the employees’ sensitivities to body health, and make them understand the relationship between the team cooperation, the customer service attitude, the body and mind adjustment and the self-dignity. If these can be achieved, employees are assumed to have more possibility of achieving their best working performance and satisfy the four objectives of The Balanced Scorecard naturally.
We believe that employees will grow up in the body and mind management, the ideas and the operating management by the wisdom of Zen, and they will develop their original wisdom. Thus, corporation can easily achieve the objectives of The Balanced Scorecard(give considerations to the inside and outside balance ,the financial and non-financial combination)by the corporate Zen-training. Besides, it can also increase employees’ centripetal force, and they will think themselves as parts of the company, so they will do their best for the corporate goals.
We analyze the data from the meter by statistical method, and provide the analysis and the suggestions we have made to the company. We hope the company can train their employees in the center of Zen concept and the company will form an management style more approach to employee automatic.
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