The Relationship between Job Standardization and Service Quality in the Context of Tourism Industry-The Mediating Role of Employee Service Behavior.
碩士 === 中國文化大學 === 觀光事業研究所 === 94 === The literature showed that job standardization is positively related to service quality, and employee service behavior is also positively related to service quality. However, job standardization provide uniformity in service quality, employees could follow the st...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/34537702995243880098 |