A Study on Strategy Performance Indicators of Government Comptroller department

• Main Authors: Ping-Tung Ho, 何屏東
• Other Authors: 劉順仁
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/08812155797501658384

碩士 === 國立臺灣大學 === 高階公共管理組 === 94 === This research is focused on establishing evaluating indicators to monitor institutional strategy performance by using the governmental accounting branch as its research sample. In addition, it analyzes the effectiveness posed by these indicators from the multi-faceted perspectives in order to serve as references for other governmental agencies to evaluate their respective performance. As quoted in this research, the Balanced Scorecard will facilitate the internal discussion within the research sample. Furthermore, by adding interviews and analyzing questionnaires, this research concludes the setup of a specific Balanced Scorecard and a set of performance evaluating indicators, and the results are summarized as follows: I. Conclusion of the Process to Setup Balanced Scorecard In this part, the focus is placed upon the effectiveness rendered from financial perspective, and further upon the performance in order to reveal the importance of overall enhancement of effectiveness and performance in governmental agencies. II. Establishment of a Set of Evaluating Indicators to Monitor Institutional Strategy Performance: After selection, the research has established 21 performance evaluating indicators, 5 customer-satisfaction evaluating indicators, 5 internal process evaluating indicators, and 6 learning curve evaluating indicators. III. Importance Analysis of Indicators: The purpose of the analysis of “Strategy Performance Indicators” is to reveal the importance of various indicators that will be widely accepted by employees so as to promote the application of these indicators in the research sample. IV. Analysis on Difference of Diverse Categories After analyzing different and anomaly perimeters of 6 categories, such as “gender,” “profession,” etc, the research discovers that there is no anomaly status in the analysis. It is predicted that the process of setting up indicators has incorporated the characters and contents of the research sample, as well as providing interviews and reviewing questionnaires, and thus the discrepancies in this regard have been evened.