The Study of Effectiveness Cognition on Managerial Development Training in Chunghwa Telecom Company

• Main Authors: Ke, Mei-Guei, 柯美貴
• Other Authors: Chen, Chin-Kuei
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/37315575835655501157

碩士 === 國立臺北大學 === 公共行政暨政策學系碩士在職專班 === 94 === A well-designed training system should include at least training demand, training planning, implementation and evaluation of training. A precise evaluation of training can measure the performance of training programs. It has a function for the feedback from the evaluated results to the training programs in order to eliminate the demerits of the training programs. In order to understand whether the implementation of the training programs is successful or not, the training evaluation is therefore a very important stage in the process of training. The purpose of this thesis is to study the effectiveness cognition on managerial development training in Chunghwa Telecom Company. The study is based on the results of questionnaires filled out by 524 trainees of Chunghwa Telecom（74.01 % effective rate of return）.The relationships among the design-factors of training program, the demographic variables of trainees, and training effectiveness will be examined accordingly. This thesis will use Kirkpatrick’s four levels of training evaluation to evaluate the training programs. By using Frequency distribution, Mean analysis, one-way ANOVA, Scheffe’s method, Factor analysis, T-Test analysis and Regression analysis, the study has reached some major conclusions as follows: 1. The demographic variables（e.g. “gender”and “age”）are significant to the effectiveness of managerial development training. 2. The design-factors of training program（e.g. “course”and “faculty”）are also influential to the effectiveness of managerial development training. 3. The study confirms Kirkpatrick’s argument that the four levels of training evaluation（Reaction, Learning, Behavior and Result levels）are inter-related. 4. In general, the trainees think that the managerial development training in Chunghwa Telecom approaches a medium degree of effectiveness of the training. Finally, according to the conclusions mentioned above, this study will propose some suggestions for further study and the reference to the concerned units of Chunghwa Telecom, other enterprises and the Government.