| Summary: | 碩士 === 國立臺灣師範大學 === 社會教育學系在職進修碩士班 === 94 === Internet Question Answering system refers to the services that users can bring up questions and obtain answers by internet. In Taiwan, the portal site Yahoo! Kimo provided the Internet Question Answering system, called “Yahoo! Kimo Knowledge+”, in 2004. It has accumulated up to million of questions in half year (till the end of May, 2005). The system averagely attracted 4,900,000 users to question-answer interaction per month, whereas each question averaged up to 2.8 answers. In surface, this new internet information service develops so vigorously that make users response and participant in it. However, the belief to provide question-answer service has been carried out for years by the library, which is termed as “Reference services” that can be viewed as the most professional services.
The study consists of two participants: “Taipei Public Library Online Reference Services” and “Yahoo! Kimo Knowledge+”. By means of Content Analysis, Experimental Examination, and In-depth Interview , the researcher discusses questions from three respects including techniques and services, content of question-answer, and management. The results are as follows. Firstly, with regard to the platform of techniques and services, the researcher has attributed seven conclusions from “search function”, “search results”, “search interface”, “browse function”, “added function”, and “record entries”. Secondly, with respect to the content of question-answer, the results have displayed nineteen characteristics such as; (1) there are no significant differences in the answer speed of the two systems; (2) near half of the questions focus on natural science and applied science; (3) questions about facts are the majority, and that looking for opinions or experiences are also the features of Yahoo! Kimo Knowledge+. Thirdly, as for management, synthesize two systems seven characteristics with management in marketing, source of the funds, human resources and community managing. And Both sides all have a cooperative will under defining the mechanism.
According to the results, the study provides related suggestions to Taipei Public Library Online Reference Services, Yahoo Kimo Answers, and Library Online Reference Services.
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