大學推廣教育學員對服務品質滿意度之研究--以華夏技術學院為例

• Main Authors: Hou Li-Chu, 侯麗銖
• Other Authors: Lin Chen-Tsung
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/95221923975988843524

碩士 === 國立臺灣師範大學 === 社會教育學系在職進修碩士班 === 94 === The research of the students of the university popularizing education to the satisfaction of serving quality---take Hwa Shia Technological Institute as an example Abstract The research is through the quality of serving and relevant theory of student's satisfaction and the analyzing of the document materials as the theoretical foundation. There are several items in the main purposes of the research as follows: First, understand the present situation of the development educational center of Hwa Shia Technological Institute. Second, probe into the situation of the satisfaction of serving quality of the students in the development educational center of Hwa Shia Technological Institute. Third, analyze the situation of the differences with the students of the variable of the different background to the satisfaction of serving quality in Hwa Shia Technological Institute. Fourth, according to the result of the research, propose the concrete suggestions for the references of the units concerned. The conclusions obtained in this research are as follows: I. The students who are in the administration service, who are in the equipment of learning environmental entity, who are in teaching material of the courses , who have the teacher's speciality and teaching , who are in employment coach get the score . Among the 5 ，the score with the average of the ‘teacher’s speciality and teaching ' is the highest. While the score on the average of in ' employment coach ' is the lowest； showing that its satisfaction is pretty low. II. The students of different sexes, have apparent differences to ' teacher's speciality and satisfaction of teaching ' and ' the satisfaction coached in employment '. III. There are apparent differences among the students of different age levels, to ' teacher's speciality and satisfaction of teaching ', ' satisfaction where administration serve ', ' coach employment satisfaction ' and ' the equipment of learning environmental entity '. IV. The students of different education degrees have apparent differences to ' teacher's speciality and satisfaction of teaching ' and ' the satisfaction of the teaching material of the courses '. V. There are apparent differences to ' teacher's speciality and satisfaction of teaching 'of the students of different marital statuses,. Married student's satisfaction is higher than the unmarried. But to ‘the satisfaction which the administration serves’ and ‘the satisfaction of the teaching material of the courses’ does not have apparent differences for ' the satisfaction coached in employment ' and ' the equipment of learning environmental entity '. VI. There are apparent differences of the students of different jobs to the ' satisfaction of teacher speciality and teaching ', the ' satisfaction there isn’t employment ' and ' the equipment of learning environmental entity '. VII. There are apparent differences of the experimenters of Quiz with the different information sources to ' the satisfaction coached in employment '. The network is superior to the newspaper, superior to propagating singly , superior to inserting the newspaper , superior to relatives and friends to tell. According to the result of the research, divide into two respects and propose the suggestions as follows: First, should strengthen administration and service and meet student's demands of learning . Second, improve the equipment of learning environmental entity and meet student's need of learning . Third, draft the appropriate teaching material of the courses according to the different strata and different levels of the students. Design the learning contents and ways combined with life and work, strengthen to coach in employment, manage to let educate popularize continuously and become the lifelong learning center of the community. Fourth, encourage strengthening teachers’ in-service training , in order to improve their teaching efficiency. Fifth, integrate every resource in the school, construct the network of the lifelong learning in the community, and implement the inter-dynamic relation of the school and residents. Sixth, as for the respect of enrollment declaring , it should fully develop and utilize different tools and system .