A Study on the Role of Information Technology at Knowledge Transfer - A Case Study of ERP Implementation

• Main Authors: Wei-fan Chen, 陳偉汎
• Other Authors: Chin-Fu Ho
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/23648217544966873704

碩士 === 國立中山大學 === 資訊管理學系研究所 === 94 === For industries in Taiwan， marching toward 21st century indicates the importance of globalization and economics of scale.Through merge and acquisition, Hi-Tech companies attempt to expand their business domain and market share， leading to global competitiveness to improve market position in the world. In this wave of competition， because of wide-spread use of Internet and promotion by the government， the issue that enterprises apply information technology to help management and administration has become essential. In the process enterprises need to organize knowledge and intelligence capital when they implement information technology and organization restructuring. Then benefit of the construction of information system will ferment progressively. In view of this， this research tries to utilize the case study research methodology， and selects three cases from the Hi-Tech industry: Passive component industry， IC packaging industry ， and SAP consultant firm. Based on the perspectives of transmitter and recipient， the ERP implementation has covered information technology capability ， knowledge transfer process ， and organizational performance. Although there are differences in ERP implementation experience in these three cases， they all want to retain related knowledge in the organization eventually. For this purpose, they have adopted ASAP methodology to guide implementation. choose to channel into the way theory and do for the blueprint with the standard of SAP. No matter the first or the second time during the process of implementation， every organization might share the analogy of the break-in and adjustment for the ERP system. Organization memory are gradually formed via system usage and personal experience. More adaptation on the part of the user will bring in fit between system and people. Finally， propose four suggestions in accordance with the result of study: 1.While channelling into the new information system， effective information science and technology is used; Include the basic resource of science and technology of information and tactics to combine， can reduce the unnecessary interrupt in the transmittance process. 2.Information science and technology is related to IT ability maturity to use，high ability can solve more difficulty problem，and the industry produced positive influence to that enterprises operate through the application of relevant knowledge after the information system channels into. 3.In order to channel into the case of SAP ERP ， the case channels into certain methodology， but because the tactics difference ， pay to leading precess time and cost， cause the influence of a certain degree. 4.In the knowledge transmit process， setting-up of the social network between motive， trust to the cooperative partner， cooperative partner''s partner channelling into it， knowledge absorbability，etc.， it is enterprises that channel into the key factor influencing the performance after the implementaion of ERP system.