The Effects of Organizational Innovation and Total Quality Management on organizational effectiveness--The case of China Steel Corporation.

• Main Authors: Ting-han Lai, 賴廷漢
• Other Authors: Mei-chiun Tseng
• Format: Others
• Language: en_US
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/49042636752646359099

碩士 === 國立中山大學 === 企業管理學系研究所 === 94 === Abstract In recent years, organizational innovation is becoming increasingly important as a means of survival, not just for growth, but also in facing of intensifying competition and environmental uncertainty. Organizational innovation has been considered to be one of the key success factors. On the other hand, over the last two decades, many organizations around the world have adopted Total Quality Management (TQM). It is convinced that TQM is a management philosophy, which is a better way to conduct business and results in higher quality, lower cost products and services that respond faster to the needs of the customer. The relationship between organizational innovation, TQM and organizational effectiveness was studied. The China Steel Corporation (CSC) ,which is a leading steel making company in Taiwan, was chosen to be the research object. The aim of this research is to study following items: 1. To realize CSC employees’ cognition and attitude about the Innovations and TQM activities which have been promoted and /or adopted by the company many years. 2. To analyze the relationship between Innovations, TQM and organizational effectiveness. By doing this study, some results are expected to be referenced by CSC and also for other companies. The results are follows： 1. Basically, CSC employees have good cognition toward TQM in CSC，and also convince that it has a high correlation with organizational effectiveness . 2. Regarding Innovations practices, there exist high correlation coefficient between technological innovation and administrative innovation. 3. All the Critical Factors have high correlation with organizational effectiveness, especially “ people management”. 4. The correlation between organizational innovations, TQM and organizational effectiveness are confirmed to be significant. And the Adoption of TQM can intensify the Innovations practices and then increasing organizational effectiveness. Keywords：organizational innovation, total quality management, organizational effectiveness.