The Impact of Customer Reaction after Service Waiting and Recovery
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 94 === ABSTRACT Service is intangible and can’t be stored. So it won’t meet customers’ demand under rush-hour. Then, customers will stand in a line for service. If the procedure of service can’t be improved, it will become an important issue to eliminate the bad fe...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/50781042578748928814 |