The Relationship Between Job Characteristics and Job Satisfaction── A Case Study of Home Delivery Driver

• Main Authors: Hsueh-Yi Lu, 呂學儀
• Other Authors: Chen-Cheng Chen
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/84587235273266574669

碩士 === 國立高雄第一科技大學 === 運籌管理所 === 94 === This research chooses A company''s home delivery driver as major samples, to discuss the relationship between job characteristics and job satisfaction. The major purpose of this research have three points： (1) Whether personal attributes will influence job satisfaction. (2) To find out the relationship of between job characteristics and job satisfaction. (3) According to the analysis results, this study will provide available suggestions for A company. This research used questionnaires, and then 258 questionnaires were distributed, 87 staffs returned the questionnaire and the overall return rate was 33%. The data collected were analyzed with reliability analysis, descriptive statistics, t-test, one-way ANOVA analysis, multi-regression analysis, and the results were used to test the research hypotheses. Finally, there are two major finding in the research as follows： (1) Personal attributes－age, years of employment, level of education, have significant differentiation on job satisfaction. (2) The “skill variety” and “time pressure” of job characteristics have significantly negative influence on job satisfaction, but “feedback” has significantly positive influence on job satisfaction. And “time pressure” has the most significant influence on job satisfaction.