| Summary: | 碩士 === 國立高雄第一科技大學 === 運籌管理所 === 94 === This study examines current situation of demand and supply in the logistics service
market. It focuses on shippers of traditional industry and Hi-Tech industry how they
choose the logistics service providers (LSPs), capability situation of logistics service
providers and difficulty of each logistics service item. Results indicate traditional
industry shippers emphasize, by order of importance, on-time delivery, followed by
accurate order processing, handling problems, prompt response to shipper’s
complaints, and low damage. Hi-Tech industry shippers emphasize on-time delivery,
accurate order processing, handling problems, low damage, and prompt response to
claim respectively. The shippers emphasize and satisfy accurate order processing,
delivery on-time, high frequency of delivery, low damage, and knowledge ability of
sales personnel. It is appropriate to use three categories and relative information
technology items for appropriate LSP capability measurement. Those are information
systems management, receiving/sending shipment notices, tracking and tracing
shipment information, electronic transactions, Electronic Data Interchange (EDI),
web-based linkages, and simulating inventory.
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