| Summary: | 碩士 === 國立高雄第一科技大學 === 應用日語所 === 94 === ABSTRACT
This study focuses on the education of hotelman in Taiwan. Since the essence of
hotel business is service, we can say it is an industry based on communication and
one’s passion to serve others. The language ability becomes extremely important when
you need to entertain foreign guests. In addition to verbal communication, deep
understanding and respect for cultural differences will also help to bridge the gap
between hotel receptionists and their guests. Taiwan’s Tourism Bureau should help the
hotel industry to train language skills of hotel receptionists and enhance sensitivity to
other cultures. This way, the tourism industry will prosper more. This is going to be the
topic of my thesis. Since the number of Japanese tourists is increasing rapidly, there is a
greater need for people who can speak Japanese.
This thesis included five chapters. The first chapter is introduction, study goals and
methods. The second chapter is about the characteristic of cross-culture contact and
Japanese education. The third chapter is how hotel receptionists can use different media
to improve their Japanese skills. The fourth chapter is on etiquettes that are valued in
Japanese society. Having enough knowledge of them can make the communication
between hotel receptionists and their Japanese guests smoother, the unnecessary
misunderstandings can be avoided. In chapter five, talks about ways that receptionists
can do to attract more Japanese clients, and thus creates more jobs opening in Taiwan.
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