The Effects of Personal Characteristics, Stress Coping Style, Job Self-efficacy onIT Professionals’Burnout

• Main Authors: Pei-Chen Liu, 劉佩貞
• Other Authors: Huey-Wen Chou
• Format: Others
• Language: en_US
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/88g9tf

碩士 === 國立中央大學 === 資訊管理研究所 === 94 === There is no denying that Information Technology (IT) plays a vital and critical role in business operation nowadays. Hence, good IT professionals are important. Unfortunately, a few problems, which may have impacts on the IT development and IT performance of organizations, exist in IT professional labor market. These problems include insufficient number of qualified professionals, too many inexperienced workers, and high turnover rate. Literature (Lee and Ashforth, 1996; Moore, 2000) indicated that one of the possible reasons leading to high IT professional turnover rate is IT professionals’ burnout. It is widely acknowledged that IT career is very knowledge-intensive and IT professionals are forced to acquire new knowledge quickly. Moreover, they need to have good interpersonal skills to communicate with users. Those requirements which make IT professionals have to work longer hours cause heavy stress. As a result, IT professionals may become burnout. This study aims to find what factors can have impacts on IT professionals’ burnout and to offer some managerial suggestions. Snowball sampling is used to collect data in the present study. The results of multiple hierarchy regression analyses showed that 218 IT professionals provides evidence that those who have more positive coping style with stress and those who have higher job self-efficacy and won’t become burnout easily. In addition, people who have higher degree of extroversion will have less diminished personal accomplishment. At the end of this paper, the research limitations and managerial implications of this study will be discussed.